Legal
Privacy Policy
Last updated 9 August 2026. This policy explains what we collect, why we collect it and the control you have over it.
1. Information we collect
Account details (name, email, phone, city), identity documents submitted for provider verification, booking and payment records, wallet transactions, in-app messages, device and usage data.
2. How we use your information
To create and secure your account, verify providers, process bookings and wallet payments, deliver in-app messaging, resolve disputes, prevent fraud and improve the service.
3. Sharing
We share the minimum needed for a booking to work: your first name and booking details with the provider you booked, and payment references with our payment partners. We do not sell your personal data.
4. Identity documents
ID documents submitted during provider verification are used solely for verification and legal compliance, are restricted to reviewers, and are deleted when they are no longer required.
5. Messages
In-app messages are stored so that both parties and, where a dispute is raised, our review team can access the booking conversation.
6. Data retention
We keep account, booking and financial records while your account is active and for as long as required by Nigerian law. You may request deletion of your account at any time.
7. Your rights
You can access, correct, export or delete your personal data, and withdraw consent for marketing messages, by contacting us at flexpadi@gmail.com.
8. Security
Data is encrypted in transit, access is role-restricted, and payment card details are handled by our payment providers — never stored on FLEXPADI servers.
9. Contact
Questions about this policy: flexpadi@gmail.com or 07059812790.